Web Call Back

Scheduling and Automated calling of both parties at a specified time and date

Email

Automatic response management, Auto routing, Virtual Email Agent

Schedule

Schedule a Service visit, automated request and confirmation. Outlook and iCal integrated

Mobile

Enable multimodal experience with Data and SMS channels. Mobile Web Chat and complimentary downloadable Apps

Social

Social media and sharing features allow the visitor to share experiences providing mouth-to-mouth and grassroots marketing

Store

Integrated and flexible customer-friendly ecommerce store for products and services

Knowledge Base

Web-based self service for Information Repository and Self Search

Collaborative Browsing

Simultaneous browsing of web page and sharing of web space. Used for real-time shopping cart and ecommerce assistance

SMS

Service notification and requesting using SMS text messaging

Web Chat

Real-time chat with Agent, Online text based one-to-one dialogue

Smart  businesses  today  lead  their  markets by offering their customers many ways to communicate and interact with them across the web. Customers  have  increasingly  more  complex service enquires and are also demanding a more personalised service experience.

The Apoyar A1 Application suite enables extraordinary customer experiences across the web connecting your employees, customers and partners in a seamless service system.

Business Leaders

Reduce Operational Cost

Competitive Advantage

Dramatise the Business Offering

more >

Customer Experience Leaders

Increase Customer Loyalty

20% Lower Call Volumes

Enhance Employee Effectiveness

more >

IT Leaders

Single Platform System

On Premise / Cloud SaaS
Multi-tenancy

 

more >