About Us

Delight your Customers

Our clients success requires constant innovation. If your company isn't able to generate new ideas, create new products and launch new services you'll quickly become a commodity. People in these successful companies -like us- are customer obsessed. Extraordinary Customer Service is essential not just for your company's success, but for its very survival. The Apoyar A1 cloud based technology helps companies drive extraordinary customer service and increase customer revenues.
 

Old Service World

Apoyar World
1990’s offsite call centres – mainframe technologies Our founders deliver the first interactive remote control call IT customer services centre operating on a pay for performance agreement
2000’s Poor Offshore Call Centres, hopeless conversations, desperate customers, VoIP

2003 Apoyar Demonstrates its A1 application and suite of tools

2005 Apoyar Launches (PSA) Personal Service Assistant  multichannel Asp.net Desktop App for Task Bar

2007 Store Delivery Process

Apoyar Launches SupportPod.Com multichannel web IT Service Site
2010 Standalone solutions, Chat becoming main stream with no integration to customer systems 2010 Customer Service Portal and Web Services Code available on A1 Web site. Introduced the Icon Driven Customer Experience Tool Set
2011 Integrated Web Service platform providers begin to emerge or do they? Apoyar Defines integration, Records Voice, offers Inbound Management, Records screen, Chat, Web Call Back, Web Visit.