About Us
Technology Leadership
|
Old Service World |
Apoyar World |
| 1990’s offsite call centres – mainframe technologies | Our founders deliver the first interactive remote control call IT customer services centre operating on a pay for performance agreement |
| 2000’s Poor Offshore Call Centres, hopeless conversations, desperate customers, VoIP |
2008 Apoyar Demonstrates its A1 application and suite of tools 2009 Apoyar Launches (PSA) Personal Service Assistant multichannel Asp.net Desktop App for Task Bar 2009 Store Delivery Process 2010 Apoyar Launches SupportPod.Com multichannel web IT Service Site |
| 2010 Standalone solutions, Chat becoming main stream with no integration to customer systems | 2010 Customer Service Portal and Web Services Code available on A1 Web site. Introduced the Icon Driven Customer Experience Tool Set |
| 2011 Integrated Web Service platform providers begin to emerge or do they? | 2011 Apoyar Defines integration, Records Voice, offers Inbound Management, Records screen, Chat, Web Call Back, Web Visit. |