Products 
Products
The Apoyar A1 Platform has revolutionised the way to deliver customer experiences across the web, mobile, social media and call centre.
We have enabled companies to leverage their entire organisation to dynamically engage and wow customers with amazing collection of icon driven customer experiences. The Apoyar A1 Suite of cloud based technology integrates and manages web based customer experiences across multiple channels, resources and partnerships through a single platform.
What is Icon Driven Customer Experience and can it transform my business?
| Application | What it is? | What it Does? |
|---|---|---|
| Self Service Knowledge Base | Real time chat, online text based one to one exchange | Self Service User Questions, Knowledge Base for: Agent, Social, Partner, Corporate, Community. |
| Email Auto response management, routing, virtual email agent | Automated Analysis, Auto Response, Auto Categorise. | |
| Web Chat | Real time chat, online text based one to one exchange | Click-to-chat, auto record against customer, Proactive Push Chat, Group Chat. |
| Collaborative Browsing | Simultaneous Web browsing on site, share web page space | Help complete forms, shopping cart ecommerce, reduce abandonment. |
| SMS | Conduct dialogue on integrated SMS facility against customer profile | Allows customer to interact on mobile telephone, two way passing of texts |
| Social | Enter | |
| Mobile | Mobile App | |
| Ecommerce | Integrated Product or service store | Ecommerce store for online purchase of goods or services, Paypal, CCÂ |
| Web Call Back | Two number call back application to allow customer to enter call back date and time to connect agent | Auto calling both parties at specified date and time |