Chat - today's contact is tomorrows sale, don't loose your online prospects & customers.

The Challenge:

Many chat systems exist in the market place that allow customers to chat with sales and service personnel and are standalone.

The Apoyar A1 Multi-channel Web Customer Services application suite supports full integration with Chat. Your agents conversations are linked directly to the service record of the Customer allowing full playback of conversations and review by service personnel. 

Scheduled Chat: Chat sessions can be scheduled by the customer to happen at certain times of the day on specific dates. 

The Customer can be provided with the option to chat with agents who have served them in the past and who the customer has marked as providing excellent service. These agents are called "preferred" and the offering or preferred agents enhances the customer experience.

Chat may also be configured to request service wrap up dialogue with the customer whereas the customer is requested to rate the agents support, accept or reject the response, leave comments and set the agent as a preferred agent for future communication.