Collaborative Browse - Real Time Screen Sharing fully integrated into your sales and service experience.

There are many standalone PC to PC software suites on the market today, most have little or no aduit trails or connection to your key systems.

The Apoyar A1 Collaborative screen sharing allows your customer service agents to assist customers whilst your business has full audit of the actions taken, the conversations held and instructions given.

Apoyar Connector, it's the integration that makes the difference.

A1 allows you to:

  • Present scheduling options to the customer
  • Let the customer choose his/her preferred expert
  • Include a callback by default in the collaboration event
  • Record all screen activity and attach it to the customer records
  • Record all voice conversation and include this in the request log
  • Hide connection details from the expert to prevent the expert from directly approaching the customer
  • Work with flexible on demand agents
  • Manage payments to flexible resolution resources
  • Get the right expert with the right skills at the right time
  • Increase service center self esteem and motivation
  • Increase customer satisfaction 
  • Reduce Customer churn