SMS - respond, inform, alert

Send an SMS, get an email back, make a call to the call centre and receive confirmation by your chosen channel.

SMS processing is fully integrated into the Apoyar A1 solution.  

Some questions our customers ask.

"Can i send in an SMS to request someone to call me?"

Of course, you can send an SMS and even specify you preferred expert, the time of day to be called and a number to be called on.

"If our customers send an SMS , will the service agents be able to see the conversation?"

All communications in whatever format are assigned to the customer, the customers questions, the customers assets or contracts and the related service personnel.

SMS processing enriches the Apoyar A1 offering, it can be used to both receive and inform customers, alert sales and service, schedule appointments with customers or track service delivery.