Web Call Back - hanging on for a free agent - history

Why frustrate your customers waiting in the call queue?

Using Apoyar's CallBack Server you will;

Transform your customer / sales service levels

Connect the most suitably skilled agent to the customer's call request

Abolish abandonment rate of inbound calls

Increase customer satisfaction

Build up Sales and Service personnel's moral by empowering them to be better prepared for the customers call

         Increase the chance of a successful outcome to the call

Customers can chose the time and date to be called and by preferred agent.

Imagine your customers call the call center and fortunately connect with an agent who appears to that customer to be wonderful. Wouldn't you want that agent to deal with that customer again ? With Apoyar A1 CallBack Server customers select there preferred agent, the time of the call and the destination number. A1 does the rest.

With full integration to our hosted VoiP Service A1 Call Back Server offers;

  • Service time and hours of service presentation to the customer web site, setting clear expectations to the customer
  • Distribute calls around the agents based on availability, skill, workload
  • Customer to choose his preferred Agent and time to wait
  • Multiple Agent Alert methods, SMS, EMAIL, Screen Popping, iPhone App, Desktop App
  • Integrated Call Recording into the Customer CRM and request
  • 100% cloud based, no hardware or software required
  • One to One or conferencing 
  • Total Auditing of all calls placed and only set up by the server, no agent call initiation
  • Security controls on customer data visibility by agent